FIVE SIM Balance Check UAE: Credit, Data & Pack Menus (2026)
Quick answer: To check your FIVE SIM balance, dial *121# from the FIVE line. For data, dial *170#, and for minutes and pack allowances use the *135# menu. The free Five app (Hindi and English) shows credit and usage together. FIVE runs on the e& network, and its customer care number is 800 544.
All FIVE balance check codes
| What you want to check | Code or method |
|---|---|
| Main credit (cash balance) | *121# |
| Data usage and data plans | *170# |
| Minutes, data and combo pack allowances | *135# |
| Hourly data and Start/Stop data | *777# |
| Daily Power Pack 150MB data left | Send EDLD to 1012 |
| Daily Power Pack local minutes left | Send EDLM to 1012 |
| Power Pack international minutes (100 countries) left | Send EDGI to 1012 |
| Power Pack India, Pakistan, Bangladesh minutes left | Send EDLI to 1012 |
| Power Pack Flexi SMS left | Send EDFS to 1012 |
| Everything in one place | Five app |
| Help with a wrong deduction | Call 800 544 |
Check FIVE credit with *121#
- Open your phone’s dialler. On a dual-SIM phone, choose the FIVE SIM for the call.
- Dial *121# and press call.
- Your main balance appears on screen, sometimes with the line’s validity information.
- Take a screenshot if you are checking an unexpected deduction.
This shows money, not data or minutes. You can have AED 0 credit and still have a working data pack, or credit but no data pack. Check both before deciding to recharge.
Check data balance with *170#
Dial *170# to see data usage and manage your data plans. FIVE’s data packs reset at midnight for daily allowances and do not roll over, so the figure you see is what is left for today or for the pack’s remaining validity. When a FIVE pack’s data runs out, access stops; you are not automatically charged pay-as-you-go data.
Check minutes and pack allowances with *135#
Dial *135# to see and manage your active packs: Everyday data packs, combos with Flexi or international minutes, social and double data packs. The same menu lets you subscribe to or stop packs.
| Pack type | Where its balance shows |
|---|---|
| Combo packs (Flexi, international, Lite, Super) | *135# |
| Everyday data packs | *135# or *170# |
| 30GB local data (1GB a day) | *170# |
| International minutes packs | *135# |
| Hourly unlimited data | *777# |
| Daily Power Packs | SMS codes to 1012 (EDLD, EDLM, EDGI, EDLI, EDFS) |
Check balance in the Five app
The Five app (FiveSIM on Google Play) is made only for FIVE SIM customers. It works in Hindi and English and lets you:
- See your balance and usage of data and minutes with instant updates.
- Recharge by debit card or voucher.
- Buy exclusive minutes and data packs and deals.
- Reserve credit and monitor your balance 24 hours a day.
The app uses mobile data or Wi-Fi, while the USSD codes work without internet.
Recharge after checking your balance
| Method | How |
|---|---|
| Recharge voucher | Buy an e& recharge card, then call 120 and enter the voucher number |
| Five app | Debit card or voucher |
| From family or friends | Any e& line can send you credit with *100*your number*amount# |
FIVE recharge bonus
| Recharge amount | Bonus credit |
|---|---|
| AED 50 or more | 30% |
| AED 15 to AED 49 | 20% |
| Below AED 15 | None |
The bonus goes into your main balance and does not expire. Customers activated before 11 June 2018 keep a 20% bonus on all recharges. Check the current bonus in the app before recharging, as FIVE’s own pages have shown both 20% and 30%.
Out of credit? Reserve Credit
Eligible FIVE customers can borrow up to AED 50 by dialling *108*1#. You need to have been a prepaid user for 3 months with at least AED 10 of usage a month. On a single-account SIM a 20% service fee applies on top of normal rates, and the amount is recovered from your next recharge. Unsubscribe with *108*2#.
FIVE rates to understand your deductions
| Service | Rate (VAT included) |
|---|---|
| Local call | 38 fils a minute |
| Local or international SMS | 32 fils |
| Calls to Bangladesh (pay per minute) | 14 fils a minute |
| Calls to India | 25 fils a minute |
| Calls to Pakistan | 32 fils a minute |
| Calls to Nepal or Egypt | 63 fils a minute |
| Start/Stop data | 2.1 fils a minute at up to 1 Mbps (minimum 30 fils for the first 15 minutes) |
Calls are billed per second from the first second. If your balance falls faster than expected, check for an auto-renewing combo pack in *135#; combos renew automatically and only the latest one renews if you hold several.
Keep your FIVE line active
FIVE lines have lifetime validity as long as they are used. If a line is not used for 3 months in a row, the remaining balance is forfeited and the line is suspended; recharging within the next 30 days restores it, otherwise the line ends. A small recharge or a call every few months keeps both the number and the balance safe.
Problems and fixes
| Problem | Fix |
|---|---|
| *121# shows “connection problem or invalid MMI code” | Check the FIVE SIM has signal and is selected for calls, then dial again |
| Balance dropped after recharge | Check *135# for an auto-renewing pack; deactivate it from the Combo Packs menu if you do not want it |
| Data stopped although credit remains | The data pack has run out; buy a new pack or an hourly pass with *777# |
| Bonus not received | Check the recharge was AED 15 or more, then call 800 544 |
| Line suspended | Recharge within 30 days of suspension |
If you are not sure which number you are checking, see FIVE SIM number check. For packs to buy after checking your balance, see FIVE SIM data offers, and for support options, FIVE customer care.
Frequently asked questions
What is the FIVE SIM balance check code?
Dial *121# from your FIVE line to see your main credit.
How do I check FIVE data balance?
Dial *170#, or check usage in the Five app.
How do I check my FIVE minutes?
Dial *135# to see your pack allowances, including Flexi and international minutes.
Is *121# the same on Etisalat and FIVE?
Yes. FIVE runs on the e& network and uses *121# for balance, but its packs are managed through *135# rather than e&’s *101# menu.
What is the FIVE customer care number?
800 544, free from mobile.
Does FIVE balance expire?
The main balance stays as long as the line is used at least once every 3 months. After 3 months without use it is forfeited.
Can I transfer FIVE balance to another number?
No. FIVE lines cannot send credit, but they can receive credit from any e& line.
Codes, rates and rules were checked on FIVE’s official website and e&’s FIVE pages on 21 October 2026.
