FIVE SIM Number Check UAE: Reliable Ways to Find Your Number
Quick answer: FIVE (the prepaid brand on the e& network) does not publish a dedicated “check my number” code. The quickest reliable ways to find your FIVE number are the SIM holder card or receipt, your phone’s SIM settings, a test call to a friend’s phone, or FIVE customer care on 800 544. If you hold an Emirates ID, TDRA’s free Hesabati service also lists every active number registered to you, including FIVE lines.
Six ways to check your FIVE number
| Method | Cost | Works without internet? | Reliability |
|---|---|---|---|
| SIM holder card, receipt or shop slip | Free | Yes | High, if it belongs to the SIM in your phone |
| Phone settings (My Number / SIM status) | Free | Yes | Medium: often blank |
| Call or message a friend and read the caller ID | Normal call or SMS rate (38 fils a minute local) | Yes | High |
| Five app (if already registered) | Free with data or Wi-Fi | No | High |
| FIVE customer care 800 544 | Free from mobile | Yes | High, after identity checks |
| TDRA Hesabati with UAE PASS | Free | No | High: lists all your active numbers |
1. Check the SIM holder card or receipt
FIVE SIMs are sold by retailers and e& outlets, and the number is normally printed on the plastic holder the SIM came in, on a sticker, or on the shop receipt. Look for a ten-digit number starting with 05. Do not copy the long serial number instead:
| Number | What it is | How to tell |
|---|---|---|
| Mobile number | Your phone number | 05X XXX XXXX locally; +971 5X XXX XXXX internationally |
| ICCID (SIM serial) | The physical card’s ID | 19 or 20 digits, usually starting 89971 |
| PUK | Code to unlock a blocked SIM | 8 digits |
| Voucher or recharge PIN | A top-up code | Printed under a scratch panel |
If the SIM was replaced, the new card keeps the same mobile number but has a different serial, so an old receipt is still valid for the number.
2. Look in your phone settings
| Phone | Path |
|---|---|
| iPhone | Settings, then Phone, then My Number (or Settings, then Mobile Service, then the FIVE line) |
| Samsung | Settings, then About phone, then Phone number |
| Other Android phones | Settings, then About phone, then Status or SIM status |
| Dual-SIM phones | Open the SIM manager and check the entry for the FIVE slot |
Phones only display a number if it is stored on the SIM. Many prepaid SIMs leave this field empty, so “Unknown” does not mean anything is wrong with your line. Confirm with another method before giving the number to anyone for a recharge or transfer.
3. Make a test call or send an SMS
- On a dual-SIM phone, choose the FIVE SIM for outgoing calls.
- Call or text a friend or a second phone you own.
- Read the number displayed on the receiving phone.
- Save it in your contacts under a clear name such as “My FIVE”.
A local call costs 38 fils a minute and a local SMS 32 fils on FIVE, so a short call costs very little. It will not work if your balance is zero and you have no minutes, if the line is suspended, or if caller ID is hidden.
4. Use the Five app
The Five app (listed on Google Play as FiveSIM) is built only for FIVE SIM customers and works in Hindi and English. Once you are registered, the app shows the line you are managing, its balance and usage, and lets you recharge by debit card or voucher, buy minutes and data packs and reserve credit. If you have not registered yet, you will need your number first, so use one of the other methods.
5. Call FIVE customer care on 800 544
FIVE’s customer care number is 800 544, free from mobile, with a multi-language service. Explain that you need to confirm the number of your own SIM. Have your Emirates ID or passport ready, because the line is registered to your ID and the agent will verify your identity before sharing account details. You can also visit an e& outlet with your ID and the SIM.
6. Check all numbers on your Emirates ID with Hesabati
FIVE lines run on the e& network and are registered to your Emirates ID, so they appear in TDRA’s Hesabati service:
- Go to the TDRA website or app and open Hesabati.
- Sign in with UAE PASS.
- If asked, choose Create an account.
- Wait a few minutes for the list of active numbers, with each line’s type, plan and registration expiry date.
If a number appears that you do not recognise, use the Make A Complaint option under it, or call TDRA on 800 12. Only active numbers are listed.
Why your FIVE number might not work
FIVE numbers have lifetime validity, but only if you use them. According to FIVE’s rules:
| Situation | What happens |
|---|---|
| Line used at least once every 3 months | Stays active |
| No use for 3 months in a row | Remaining balance is forfeited and the line is suspended |
| Recharged within 30 days after suspension | Line is restored |
| Not recharged within those 30 days | The line ends and the number can be lost |
| Emirates ID registration expired | Services can be limited until the registration is renewed |
If you have not used a FIVE SIM for months, recharge it quickly with an e& voucher (enter the voucher and call 120) and check it works before sharing the number again.
Useful FIVE codes once you know your number
| Code | What it does |
|---|---|
| *121# | Check your main balance |
| *170# | Check data usage and manage data plans |
| *135# | Manage allowances; subscribe to or cancel packs |
| *777# | Hourly data packs and Start/Stop data |
| *135*80# | International minutes packs |
| *108*1# | Reserve credit (up to AED 50, for eligible users) |
| 120 | Call after entering a recharge voucher |
FIVE lines cannot send credit to others, but they can receive credit from any e& line, so sharing your correct number matters when family members top you up. See our guides to FIVE balance check, FIVE data offers and FIVE customer care.
FIVE, Etisalat and other SIMs compared
| If your SIM is | Number check |
|---|---|
| FIVE | SIM pack, phone settings, test call, Five app or 800 544 |
| e& (Etisalat) Wasel or postpaid | Dial *101#, then Account information, then Know My Number |
| du | See our du number guide |
| Any UAE SIM on your Emirates ID | TDRA Hesabati |
Details for the other networks: how to check your Etisalat number and how to check your du number.
Frequently asked questions
Is there a code to check my FIVE SIM number?
FIVE’s published code list does not include a number-check code. Use the SIM pack, phone settings, a test call, the Five app or customer care on 800 544.
What is the FIVE customer care number?
800 544, free from mobile, with support in several languages.
Does *121# show my FIVE number?
*121# is FIVE’s balance check. Rely on it for your balance, not your number.
Is the long number on my SIM card my phone number?
No. The 19 or 20-digit number is the SIM serial (ICCID). Your phone number has 10 digits and starts with 05.
How do I write my FIVE number for an international caller?
Replace the first 0 with +971. For example, 050 123 4567 becomes +971 50 123 4567.
Can I check my FIVE number without internet?
Yes. The SIM pack, phone settings, a test call and 800 544 all work without data.
Will my FIVE number expire?
Only if you stop using it. After 3 months without use the balance is forfeited and the line suspended, and it ends if you do not recharge within the next 30 days.
Codes, rules and contact details were checked on FIVE’s official website and e&’s FIVE pages on 20 October 2026.
